Politique de remboursement

Thank you for shopping at Eterique. We apologize for any inconvenience or dissatisfaction you may have experienced with your purchase. To initiate a refund, please follow the instructions below:

  1. Eligibility: 1.1 Products: We accept returns and provide refunds for unworn, unused, and undamaged products within 90 days of the original purchase date. The item must be in its original packaging, including any accompanying accessories or documentation. 1.2 Non-Eligible Items: For hygiene reasons, we do not accept returns or provide refunds for items directly worn on the feet.

  2. Return Process: 2.1 Contact Customer Support: To initiate a refund, please contact our customer support team at: info@aristius.com. Provide your order number, a description of the item(s) being returned, and the reason for the return. 2.2 Return Authorization: Our customer support team will provide you with further instructions on how to proceed with the return. 2.3 Packaging and Shipping: Pack the item(s) securely in their original packaging and include any accessories or documentation. Please write the delivery address provided visibly on the outside of the package. Ship the package to the following address:

FLAT 3A 2A

PALACE COURT LONDON,

W2 4HR United Kingdom

  1. 2.4 Return Shipping: Customers are responsible for the return shipping costs unless the item received was defective, damaged, or an incorrect item was shipped. We recommend using a trackable shipping method to ensure the safe return of the item.

  2. Refund Process: 3.1 Refund Confirmation: Once your returned item is received and inspected, we will send you an email notification to confirm its arrival. 3.2 Refund Issuance: If the item meets the eligibility criteria, we will proceed with the refund process. Refunds will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your financial institution.

  3. Contact Us: If you have any questions or need further assistance regarding our refund policy or the return process, please don't hesitate to contact our customer support team at: info@aristius.com We are here to help!

Please note that this refund policy applies only to purchases made directly from the Aristius online store. If you have purchased our products from a third-party retailer, please refer to their respective refund policies.

Aristius reserves the right to modify or update this refund policy at any time. Any changes made will be effective immediately upon posting the updated policy on our website.

Thank you for choosing Aristius. We appreciate your business!